Dr. Claire Keow is a dynamic, high-impact speaker and global consultant with over 20 years of experience transforming performance across healthcare, hospitals, and elderly care sectors in Malaysia and Singapore. Renowned for her expertise in Patient Experience & Engagement Excellence, Dr. Claire empowers healthcare frontliners—from admissions and call centre teams to nurses and support services—to elevate every patient interaction into a moment of trust, dignity, and confidence. Her career began as an Infection Control Specialist with Faber Medi Serve, where she oversaw 71 government hospitals across Northern and East Malaysia. This foundation gave her deep, real-world insight into how frontline behaviours directly impact patient safety, operational excellence, and overall care experience. Today, Dr. Claire is known for delivering powerful, engaging, and results-driven keynote sessions that go beyond inspiration—driving real behavioural change. She has worked with leading healthcare organisations such as Baxter, KPJ, Columbia Hospital, Beacon Hospital, Methodist Welfare Services (Singapore), and St John’s Elderly Home, helping teams strengthen empathy, accountability, and cross-functional collaboration.